399bet8 Privacy
Policy

Data We Collect

When you register for, access, or use the 399bet8 platform, we collect personal data that is necessary to operate our services, verify your identity, process your transactions, and comply with applicable legal obligations. The categories of data we collect are described in detail below.

Registration & Account Data

When you create a 399bet8 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Email address (used for account communications, verification, and support)
• Mobile phone number (used for SMS verification and security alerts)
• Residential address, including city, district, and postal code
• Username and hashed password (passwords are never stored in plain text)

Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to process withdrawals above ৳5,000, we may collect the following documentary evidence:

• Scanned copy or photograph of a government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of address document (utility bill, bank statement, or official correspondence dated within the last three months)
• Source-of-funds documentation in cases where enhanced due diligence is required for large transactions
• Selfie photograph for liveness and identity match checks, where applicable

Transaction & Financial Data

We record all financial activity on your 399bet8 account, including:

• Deposit and withdrawal amounts, timestamps, and payment method identifiers (e.g., the last four digits of a card, or the registered mobile number associated with a bKash, Nagad, Rocket, or Upay account)
• Transaction reference numbers and payment provider confirmation codes
• Bonus credits, wagering activity, and promotion redemption history
• Account balance history and running transaction logs

Technical & Usage Data

When you access 399bet8 through a browser or mobile device, we automatically collect:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session start and end times, pages visited, and features used
• Game session data including games played, bet amounts, outcomes, and session duration
• Error logs and crash reports used for platform stability and bug resolution

How We Use Your Data

399bet8 processes your personal data only for purposes that are lawful, clearly defined, and proportionate. The table below summarises the primary purposes for which we use your data, together with the legal basis on which that processing rests.

Purpose	Legal Basis
Creating and managing your 399bet8 account	Performance of a contract
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer	Performance of a contract
Verifying your age (18+) and identity through KYC checks	Legal obligation
Detecting and preventing fraud, money laundering, and bonus abuse	Legal obligation / Legitimate interest
Sending transactional emails (deposit confirmations, withdrawal updates, security alerts)	Performance of a contract
Sending promotional communications about 399bet8 offers (where consent has been given)	Consent
Personalising game recommendations and on-site content	Legitimate interest
Monitoring for problem gambling indicators and applying responsible gaming controls	Legal obligation / Legitimate interest
Improving platform performance, resolving technical errors, and conducting security audits	Legitimate interest
Complying with requests from competent legal authorities	Legal obligation

Marketing Communications

If you opt in to marketing communications during registration or through your account settings, 399bet8 may send you promotional emails or SMS messages about new games, seasonal bonuses (such as Eid and Pohela Boishakh promotions), BPL cricket betting markets, and exclusive player offers. You may withdraw your marketing consent at any time by updating your preferences in the Account Settings panel or by clicking the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before that withdrawal.

Data Sharing & Third Parties

399bet8 does not sell, rent, or trade your personal data to any third party. However, in order to deliver our services effectively, we share certain categories of data with carefully selected third-party service providers who process data on our behalf under contractual data processing agreements. All such third parties are required to handle your data in accordance with applicable privacy standards.

Categories of Third-Party Recipients

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners (including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank) receive transaction data necessary to process your deposits and withdrawals securely.
• Identity Verification Providers: Third-party KYC and AML screening services receive the identity and documentary data you submit during account verification. These providers are bound by strict confidentiality obligations.
• Game Software Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios receive session-level data (such as bet amounts and outcomes) that is necessary for game operation, dispute resolution, and RTP auditing. They do not receive your full personal profile.
• IT Infrastructure & Cloud Hosting Providers: Servers and cloud infrastructure providers that host the 399bet8 platform may process technical and account data as part of their hosting services. All hosting environments are secured, access-controlled, and subject to data processing agreements.
• Analytics Providers: We use analytics tools to understand how users navigate 399bet8 and to identify performance issues. Analytics data is aggregated and pseudonymised wherever possible.
• Legal & Regulatory Authorities: We may disclose personal data to competent governmental, judicial, or regulatory authorities where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of 399bet8, its users, or the wider public.

Cookies & Tracking Technologies

399bet8 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate and improve the platform. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies allow us to recognise your device on return visits, maintain your login session, remember your preferences, and gather anonymised usage statistics.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Required for core site functionality: login sessions, account security tokens, language settings, and fraud detection signals. Cannot be disabled without breaking essential features.	Session / up to 30 days
Performance & Analytics	Collect anonymised data about how users navigate 399bet8 — which pages are visited most, where errors occur, and how load times can be improved.	Up to 12 months
Functional	Remember your preferences such as display settings, preferred payment method, and responsible gaming limits you have set on your account.	Up to 12 months
Responsible Gaming	Track session duration and activity patterns to support cooling-off reminders and self-exclusion enforcement on your account.	Session / persistent

Managing Your Cookie Preferences

You can control or disable non-essential cookies at any time through your browser's settings. The process for managing cookies varies by browser — consult your browser's help documentation for specific instructions. Please note that disabling strictly necessary cookies may prevent you from logging in or using certain features of the 399bet8 platform. Disabling performance or functional cookies will not prevent you from accessing games or making transactions, but may result in a less personalised experience.

Data Security & Retention

Security Measures

399bet8 implements a layered approach to data security, combining technical safeguards with strict internal access controls and staff training. Our primary security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your personal data and financial information cannot be intercepted in transit.
• Encrypted data storage for all personally identifiable information and KYC documents held on our servers. Encryption keys are managed separately from the data they protect.
• Role-based access controls (RBAC) ensuring that only authorised 399bet8 personnel with a demonstrated operational need can access personal account data. Access is logged and audited.
• Two-factor authentication (2FA) available for all user accounts and mandatory for all internal administrative access to our data systems.
• Regular penetration testing and security audits conducted by independent third-party cybersecurity specialists to identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection systems that monitor our network infrastructure around the clock for suspicious activity, with automated alerts and incident response protocols in place.

Data Retention

We retain your personal data for as long as your 399bet8 account remains active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The following retention periods apply:

Data Category	Retention Period
Account registration data (name, email, DOB, address)	Duration of account + 5 years after closure
KYC identity documents	Duration of account + 5 years after closure
Transaction and financial records	Duration of account + 7 years after closure
Game session logs	Duration of account + 3 years after closure
Support correspondence	3 years from the date of last interaction
Technical / server logs	90 days (rolling)

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual. We may retain data beyond these periods where we are required to do so by a competent legal authority, or where the data is necessary for the establishment, exercise, or defence of legal claims.

Your Privacy Rights

As a user of 399bet8, you hold a number of rights in relation to the personal data we hold about you. 399bet8 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact us at support@399bet8 with the subject line "Data Rights Request" and include your registered account username or email address so we can verify your identity before processing your request.

• Right of Access: You have the right to request a copy of all personal data that 399bet8 holds about you. We will provide this in a structured, readable format within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your account settings panel without contacting support.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data. We will comply where there is no overriding legal obligation to retain the data. Please note that data required for AML compliance, fraud prevention, or legal proceedings cannot be deleted before the applicable retention period has elapsed.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances — for example, while the accuracy of your data is being contested, or while an objection to processing is under consideration.
• Right to Data Portability: You have the right to request that we transfer your account data to you or to another service provider in a machine-readable format, where this is technically feasible.
• Right to Object: You may object to the processing of your data where that processing is based on our legitimate interests, including profiling for responsible gaming monitoring purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

Children & Minors

399bet8 is an adults-only platform. Our services are strictly restricted to individuals who are 18 years of age or older. We do not knowingly collect, store, or process the personal data of any person under the age of 18.

During the registration process, all users are required to confirm that they are at least 18 years old. This declaration is backed by mandatory age verification checks conducted at the point of registration and again prior to processing the first withdrawal. Where our verification processes indicate that an account may belong to a minor, the account is suspended immediately pending investigation, and any funds deposited are returned in accordance with our underage gambling procedure.

If you are a parent or guardian and you believe that a person under the age of 18 in your care has registered an account with 399bet8, please contact us immediately at support@399bet8. We will investigate the matter promptly, suspend the account pending verification, and delete any personal data associated with the minor's account once the situation has been confirmed.

Policy Updates & Contact

Changes to This Privacy Policy

399bet8 reserves the right to update or amend this Privacy Policy at any time. When we make material changes — such as introducing a new category of data processing, engaging a new class of third-party recipient, or altering retention periods — we will notify registered users by email to the address on file at least 14 days before the changes take effect. The updated policy will also be published on this page with a revised effective date at the top.

Your continued use of 399bet8 following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should cease using the platform and request account closure before the updated policy takes effect.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399bet8 handles your personal data, please contact our Data Privacy team using the details below. All privacy enquiries are handled by our dedicated support team, with a committed response time of 5 business days for general enquiries and 30 days for formal data rights requests.

• Email: support@399bet8 (subject line: "Privacy Policy Enquiry" or "Data Rights Request")
• Live Chat: Available daily from 8 AM to 2 AM Bangladesh Standard Time (BST, UTC+6) via the Help button on the 399bet8 platform.
• Response Time: General enquiries — within 5 business days. Data rights requests — within 30 calendar days.

We take all privacy-related communications seriously. If you feel that your concern has not been adequately addressed after contacting us, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.